Or credit card verification system is state of the art to avoid fraud and to protect our customers. If you are having a problem with using your credit card, please double check to make sure that the information you are entering is correct. Billing address, zip code, and CCV codes are the biggest reasons for declines. If you still experience issues, please contact your bank, use a different card, or use PayPal.
We offer worldwide shipping. Shipping within the USA ranges from $3.99 to $5.99 USD. International shipping can range anywhere from $7.99 to $12.99 USD, depending on location. We will pay your shipping charges for any order above $50 USD in the USA or over $99 USD Internationally.
There are times when your products will be shipping from different facilities or at different times from the same facility. You may receive your items at different times. Don't worry we will get all of your items to you. :)
Yep! Once your order has been set to ship from our facilities you will be alerted by email that your item is on its way. It can take up to 72 hours after you receive the tracking number before the tracking system updates to show your package in transit.
Contact your local post office and ask them where they put it. There are times when they leave the package with a neighbor. Make sure that another family member did not bring the package inside. Check around the home to see if the postal carrier left the item at a garage door, back porch, etc. We have heard of times when packages were blown or knocked into the bushes next to where the package was left.
Please note that once a product leaves our facility with the carrier it becomes out of our control. We are unable to predict delays with the postal service.
We also have no control over customs for international shipments. We do everything we can to assure an on-time delivery.
Act FAST because the clock is ticking. If we are able to catch the issue before the item goes into production, we can make the change. If they item has already gone into production you will have to wait for the item to be delivered to you and then go through the returns process.
We highly recommend reading the washing or care instructions for your products. For clothing, we recommend washing inside out on cold. Hang drying or using low heat. If you feel that its a manufacturing defect, contact us.